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Customer Support Associate

Sky Sea Consulting

1 - 3 years

1 - 6 Lacs

Mumbai

Posted:5 hours ago

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Job Description

Job Title: Customer Support Executive

Location: Mumbai
Experience: 1–3 Years

Job Description:
We are looking for an Customer Support Executive to handle customer queries through email in a timely and professional manner. The role involves responding to customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.

Skills Required:

  • Good written communication skills in English
  • Basic computer knowledge and email etiquette
  • Customer-focused approach
  • Ability to work independently and meet timelines

Key Responsibilities:

  • Respond to customer emails promptly and accurately
  • Resolve customer issues and provide appropriate solutions
  • Maintain records of customer interactions
  • Coordinate with internal teams for query resolution
  • Follow company guidelines and service standards

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹50,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • sales: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Mumbai, Maharashtra (Mumbai) (Required)

Willingness to travel:

  • 75% (Preferred)

Work Location: In person

Skills Required

Customer Support Customer Queries Customer Satisfaction Email Etiquette Query Resolution Health Insurance Provident Fund Sales Customer service Communication

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Sky Sea Consulting

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