Customer Support associate

At Tide, we are dedicated to developing a business management platform that aims to streamline operations for small businesses, allowing them to save valuable time and resources. Our services include business accounts, banking services, as well as a wide range of administrative solutions such as invoicing and accounting. Since our inception in 2017, Tide has grown to serve over 1 million small businesses globally, catering to SMEs in the UK, India, and Germany. With our headquarters in central London and additional offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, we have a diverse team of over 2,000 employees. As Tide continues to expand into new markets and product offerings, we are constantly seeking enthusiastic and motivated individuals to join us in our mission to support small businesses and help them succeed. In the role of Customer Support Associate at Tide, you will have the opportunity to assist businesses throughout the UK on a daily basis, contributing to their growth and success. If you possess excellent communication skills, empathy, and a genuine interest in resolving customer issues, you will play a crucial role in our commitment to providing exceptional support services round the clock. We are seeking proactive individuals who are eager to tackle challenges head-on and prioritize customer satisfaction. Your responsibilities will include engaging with customers via chat, email, and phone calls, adhering to established procedures while also contributing to process enhancements. You will be expected to deliver top-notch customer service based on predefined metrics, mentor new team members, and participate in ongoing training to enhance your skills and advance your career at Tide. The ideal candidate for this role should have 1-4 years of experience in customer support, demonstrate a customer-centric mindset, and be proficient in handling customer queries across various channels. Strong organizational skills, proactive decision-making abilities, and a background in customer service are highly valued. Familiarity with industry tools like Kustomer, GSuite, and Jira, as well as excellent written and spoken English skills, is essential for success in this position. In return for your contributions, Tide offers a competitive salary, comprehensive health and insurance benefits, mental well-being support, learning and development opportunities, and a supportive work environment that values inclusivity and transparency. We believe in fostering a culture where every team member's voice is heard, and we are committed to processing your personal data in compliance with Tide's Recruitment Privacy Notice. Join us at Tide, where we believe in empowering small businesses and creating a workplace that welcomes everyone.,