Customer Support Associate

**Customer Support Associate**
Andheri, Mumbai | Full-Time | 6+ months of experience preferred

About the Role
Love helping people and solving problems? We’re looking for someone who can bring a smile to every customer interaction!As our Customer Support Associate, you’ll be the friendly voice and helping hand for our customers — answering questions, solving issues, and making sure every person leaves happy.

What You’ll Do
**Talk to Customers:**- Chat, email, call, or message — you’ll be the go-to person for all customer queries.- Share clear info about our products and services.- Fix problems quickly and follow up to make sure customers are satisfied.

**Handle Issues Smartly:**
- Understand what’s bothering the customer and find the best solution.- Pass on tricky cases to the right teams and follow up till they’re closed.- Keep detailed notes of every conversation in the system.

**Create Great Experiences:**
- Stay patient, kind, and positive — even on busy days!- Go above and beyond to make customers feel valued.- Suggest better ways we can improve our service.- Spot chances to recommend other helpful products.

**Work as a Team:**
- Support your teammates and maintain high service standards together.- Share feedback or patterns you notice from customers.- Join training and team huddles to stay sharp and updated.

**Stay Organized:**
- Keep records neat and complete.- Help track performance and suggest improvements.

What You Bring
- Minimum qualification: High school pass (Graduates preferred).- 6+ months of customer service or client-facing experience.- Excellent speaking and writing skills.- Calm, patient, and empathetic under pressure.- Quick problem solver with good attention to detail.- Comfortable juggling multiple chats or calls.- Familiar with tools like CRM/ticketing systems.- A great team player who can also work independently.- Open to flexible shifts and dynamic work situations.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹33,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• What is your current salary? (monthly)
• What is your expected salary?(monthly)
• Are your comfortable with rotational weekoffs?
• Are you okay to join from 27th October ? (please apply only if you can)

Work Location: In person