We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels.

Key Responsibilities:

Handle customer queries via calls, chat, and emails in a timely and professional manner.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Identify and assess customers' needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right tools and resources.
Follow communication procedures, guidelines, and policies.
Escalate unresolved issues to the appropriate teams.
Maintain detailed records of customer interactions, comments, and complaints.
Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores.

Requirements:

Minimum 1 year of experience in customer support (voice + non-voice).
Strong verbal and written communication skills in English (regional language proficiency is a plus).
Ability to multitask, prioritize, and manage time effectively.
Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.).
Flexible to work in shifts, including weekends and holidays if required.
A calm, patient, and empathetic approach to dealing with frustrated customers

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