Customer Support Associate

Experience- 6 months- 2 years

As a Marketing Support Associate, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing operations and customer engagement.

KEY RESPONSIBILITIES

1. CHAT & CALL SUPPORT

• Handle multiple chat and call interactions efficiently and professionally.
• Deliver clear, timely, and effective responses to customer inquiries, ensuring a positive experience.

2. LEAD MANAGEMENT & CRM OVERSIGHT

• Utilize CRM platforms to track, update, and manage customer leads and interactions.
• Ensure all lead data is accurately recorded and maintained for easy reference and follow-up.
• Monitor CRM entries for completeness, and coordinate with the sales team to correct or update

missing information.

• Generate regular lead reports to support data-driven decision-making.
• Assist the marketing team in any support activities as required.

3. DATAANALYSIS & REPORTING

• Assist in compiling and analyzing marketing data to identify patterns, trends, and opportunities.
• Support the preparation of performance reports highlighting key metrics and insights for management review.

QUALIFICATIONS

• Bachelor’s degree in any discipline.
• Basic understanding of any CRM tool and Microsoft Office (Word, Excel).
• Foundational knowledge of IT products and services is an added advantage.
• Prior experience in call handling or customer service is a plus.

SKILLS REQUIRED

• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Eagerness to learn and adapt in a dynamic work environment.
• Ability to remain focused and efficient during repetitive tasks.
• Proficiency in Microsoft Office tools.

WHAT WE OFFER

• A supportive and collaborative work environment
• Professional growth and learning opportunities
• Flexible working hours
• Competitive salary and yearly performance reviews

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

• Current monthly salary (mandatory)

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person