Customer Support Associate-Female

Job Description

Job Description : We are looking for a female Customer Support Executive with 0–1 year of experience to join our dynamic team. The ideal candidate should be enthusiastic, empathetic, and customer-focused, capable of handling client queries with patience and professionalism. Key Responsibilities : Handle incoming calls, chats, and emails from customers professionally. Resolve customer queries related to products/services promptly and accurately. Maintain records of customer interactions, transactions, feedback, and complaints. Coordinate with internal teams to ensure timely resolution of issues. Provide product/service information and assist customers in making decisions. Follow up with customers to ensure satisfaction and issue closure. Maintain a positive and helpful attitude during all interactions. Required Skills & Qualifications : Female candidates only. Graduate in any stream. Excellent verbal and written communication skills in English and Hindi. Basic knowledge of MS Office (Excel, Word, Outlook). Good listening and problem-solving skills. Ability to work under pressure and multitask. Preferred Skills : Prior internship or training in a customer service role (optional). Knowledge of CRM software is a plus. Job Types: Full-time, Permanent, Fresher Pay: From ₹11,450.02 per month Benefits: Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Monday to Friday Morning shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Yearly bonus Language: English (Required) Hindi (Required) Work Location: In person Speak with the employer +91 7982424339