Customer Support Associate

18 - 35 years

2 - 4 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Process: International Voice Process

Designation: Customer Support Associate (CSA). (Voice)

Roles & Responsibilities

  • Handle customer queries via calls.
  • Provide accurate information and solutions within defined SLAs.
  • Maintain a positive, empathetic, and professional attitude with customers.
  • Document customer interactions and update CRM systems.
  • Follow communication guidelines, scripts, and company procedures.
  • Escalate unresolved queries to senior teams when needed.
  • Ensure customer satisfaction through timely follow-up.
  • Manage high-volume inbound/outbound customer interactions.
  • Collaborate with team members to achieve performance targets.
  • Understand customer needs and provide product/service information.

Required Skills (Short Version)

  • Good communication skills (English)
  • Active listening and problem-solving ability
  • Basic computer knowledge & typing skills
  • Patience and customer-first approach
  • Ability to work in shifts
  • Teamwork and time management skills

Qualification

  • 12th / Graduate
  • Minimum 6 months Experienced in BPO

Age Criteria -18 to 35 Years

Shift Timing Male/Females5 working days rotational shift/night shift (depending on process) & 2 Rotational week-offs

Interested candidates contact: HR Chetana at 8600651161

Job Type: Full-time

Pay: ₹22,000.00 - ₹38,000.00 per month

Benefits:

  • Paid sick time

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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