Customer Support Associate

2 years

2 - 3 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

AMF Synergy Vision is hiring Customer Support Executives for an exciting Sports Process. This is a non-voice role where you will resolve customer queries via email and chat, ensuring a seamless experience for sports enthusiasts.

Key Responsibilities:

  • Handle customer queries related to sports services via email and chat.
  • Provide accurate and timely resolutions while maintaining 85%+ accuracy in written responses.
  • Follow predefined processes to ensure customer satisfaction.
  • Adhere to fixed day shifts with a rotational week off (2 days).
  • Maintain a typing speed of 30 WPM with 85% accuracy.

Requirements:

Education: Under-Graduate, Graduate, or Postgraduate.
Experience: 0 months to 2 years (Freshers welcome).
Skills:

  • Excellent written communication in English.
  • Basic knowledge of customer support roles and responsibilities.
  • Ability to handle scenario-based queries (training provided).
  • Shift: Fixed day shift (details provided during onboarding).

Interview Process:

  • RMG Screening (Resume and eligibility check).
  • Written Non-Voice Versant Test (Typing speed: 30 WPM, 85% accuracy).
  • Manual Written Test (Scenario-based evaluation).
  • Operations Round (Final assessment).

Salary Structure (Annual CTC):

  • Freshers: ₹2.7 LPA
  • Experienced (up to 2 years): ₹3.2 LPA

Job Types: Full-time, Permanent

Pay: ₹22,500.00 - ₹26,667.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Experience:

  • Customer support: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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