Customer Support Agent in Chennai, Coimbatore, Tirunelveli, Thoothukudi, Thoothukudi

As a Customer Support Agent at SATHYA Technosoft India Private Limited, you will play a crucial role in ensuring our customers receive exceptional service and support. We are looking for someone who excels in effective communication, is proficient in spoken English, and has a passion for building strong client relationships.

Key Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist clients with troubleshooting technical issues and provide solutions in a professional manner
• Build and maintain positive relationships with customers to enhance their overall experience
• Collaborate with internal teams to escalate and resolve customer issues promptly
• Identify opportunities to upsell or cross-sell products and services to customers
• Monitor customer feedback and identify trends to improve our support processes
• Stay up-to-date on product knowledge and industry trends to better assist customers
  

If you are a customer-focused individual with a knack for problem-solving and a drive to deliver top-notch support, we want you to join our team at SATHYA Technosoft India Private Limited. Apply now and be a part of a dynamic and growing organization!
About Company: SATHYA Technosoft India Pvt. Ltd. is a leading IT services company headquartered in Tuticorin, Tamil Nadu. Established in 2008, we specialize in web design & development, digital marketing, domain and hosting services, cloud solutions, software applications, and IT infrastructure support.With over 15 years of experience, we have built a strong presence across South India, serving thousands of clients from diverse industries. Our goal is to deliver reliable, innovative, and customer-focused digital solutions that help businesses grow and succeed.Join our dynamic team and be a part of a fast-growing organization that values innovation, teamwork, and career development.