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Aarna Hr Solutions
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Customer Support Administrator

Customer Support Administrator

Aarna Hr Solutions

3 - 6 years

|

3 - 6 Lacs

bengaluru karnataka india

Posted:15 hours ago| Platform: Foundit logo

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Skills Required

csp training customer support customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Review, clarify, and process CSP tickets submitted by CES s external and internal customers
Check technical integrity of Test Results and other related information
Escalate tickets when necessary to the appropriate resolver following CES s tiered response structure
Inform CES sales and operations management as to customer issues
Manage training requests for CES s course catalog and business partner applications from prospective installers
Run EXCEL- based metrics on work performed to report queue status
Assist in production of various material in association with Training

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