Customer Suport Executive

About the Role

We are looking for a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, helping resolve queries, providing product/service information, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats in a professional manner.
• Assist customers with inquiries, complaints, and support requests.
• Provide accurate product/service information and guide customers through solutions.
• Record and track customer interactions in the CRM system.
• Escalate complex issues to the appropriate department for resolution.
• Follow up with customers to ensure their queries are resolved satisfactorily.
• Maintain a high level of customer satisfaction and adhere to service quality standards.

Qualifications

• Bachelor’s degree in any discipline (or equivalent experience).
• Proven experience in customer service, support, or a similar role (preferred).
• Excellent communication skills in English [and local language, if applicable].
• Strong problem-solving and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Basic computer knowledge and familiarity with CRM tools.

Preferred Skills

• Experience in handling phone, email, and chat support.
• Knowledge of customer support best practices and KPIs.
• Ability to remain calm and patient under pressure.

Benefits

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Paid time off and other employee perks.
• Career growth and learning opportunities.
• Friendly and supportive work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,280.31 - ₹28,745.49 per month

Work Location: In person

Speak with the employer
+91 9663313271