Job
Description
Job Summary: We are seeking a passionate and proactive Customer Delight Executive to join our Post-Sales team. This role focuses on building long-term relationships with customers after registration of their plot/property, ensuring a smooth experience throughout their post-sales journey. Experience Required: 1 to 4 years in Customer Service / CRM / Post Sales support – preferably in Real Estate, Land Development, or Property Sales You will be responsible for handling all customer queries and concerns related to registration, patta, chitta, EC, maintenance, and banking assistance , along with generating repeat and referral business by delighting our customers. Key Responsibilities: Serve as the primary point of contact for customers after registration of their land/property. Resolve queries related to: Property registration Patta and Chitta transfer Encumbrance Certificate (EC) Maintenance or utility concerns Bank loan or documentation support Coordinate internally with legal, documentation, maintenance, and banking support teams to resolve issues on time. Maintain accurate records of customer interactions using CRM tools and ensure all communications are tracked and followed up. Make regular follow-up calls to: Update customers on post-registration processes Collect feedback Generate referrals and repeat sales from satisfied customers Educate customers about project developments, new launches, and potential investment opportunities. Key Requirements: Bachelor’s degree in any discipline 1–4 years experience in Customer Support, CRM, or Post Sales – preferably in the real estate sector Good knowledge of real estate documentation processes – especially in Tamil Nadu (Patta, Chitta, EC, etc.) Proficient in CRM software (e.g., Salesforce, Zoho, etc.) Excellent communication skills in Tamil and English Problem-solving attitude with high ownership and patience Willingness to travel locally if required for document assistance Benefits: Attractive salary + incentives for re-sales and referrals Performance-based bonuses and customer appreciation rewards Opportunity to grow into a CRM Lead or Post Sales Manager role Exposure to end-to-end real estate customer lifecycle Training in CRM tools, customer success strategy, and soft skills A supportive team culture focused on customer satisfaction and delight Job Types: Full-time, Permanent Pay: ₹12,064.85 - ₹49,704.78 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Expected Start Date: 16/06/2025
