Job
Description
Greeting from Raptor supplies Private Limited. Designation - Customer Success Specialist Shift Timings- 12:00PM-9:00PM LOCATION:- A&M Supplies India Pvt. Ltd.A 41, L4 Second Floor, Espire InfrastructureMohan Cooperative Industrial EstateNew Delhi, 110044 Role & Responsibilities:- We are looking for a professional who has: Ability to multitask, prioritize, and work efficiently in a fast-pacedenvironment. Should be able to Establish and enhance relationships with customers. Should be able to reach out to the client via calls and emails to get feedbackfor the service provided. Provide exceptional customer service to clients in the supply chain industryvia phone, email, and chat. Address inquiries, resolve issues, and provide accurate informationregarding the complete order cycle with a customer-oriented mindset. Collaborate with internal teams, including operations, logistics, and sales, toensure seamless customer experiences. Manage customer queries related to accounts, including order processing,tracking, and post-delivery of the goods. Identify opportunities for process improvement and contribute to enhancingthe customer support system. Handle client queries from different geographies. Assist clients throughout their order cycle. Who Are We? Raptor Supplies is a leading e-commerce portal offering more than 7,50,000 high-quality MRO products and industrial supplies to SMEs, and large corporate and public-sector organizations in the UK, Ireland, Europe, the Middle East, Africa and Asia. The company's offerings include a broad range of abrasives, cleaning tools, electrical equipment, fasteners, hand tools, hardware, lab supplies, lighting solutions, material handling and machining tools from more than 2400 renowned brands across the globe. Website - www.raptorsupplies.comhttps://www.linkedin.com/company/raptor-supplies/mycompany/ Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Schedule: Day shift Work Location: In person
