Customer Success Specialist - Non Voice Process (Excellent Communicati

Job Summary / Overview: Assess / underwrite applications and policy cancellations. Such processing includes typing and the addition of applicable data fields. Candidates will be expected to send over completed tasks electronically as required by the process. Ability to comprehend respond to customer queries with immediate resolution to ensure customer satisfaction. Key Responsibilities: Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point wherever possible. Demonstrates confidence and willingness to resolve customer requests or queries. Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer. Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving agreed operational targets. Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.). Completes all training and development activities in timely manner. Understanding of escalation handling procedures. Adherence to Quality & Compliance Guidelines. Main Job Requirements: Education & Specifics: Service hours 24*7, Rotational Shifts & Week Offs Qualification Graduate Work Experience: Experience in Insurance and / or underwriting experience preferred. Prior experience in Banking processes is mandatory. Required Skills: 1.Technical Competence: Typing Speed (25-35 words/minute) Quick Navigation Ability, Web Savvy- Ability to toggle between screens/tools. Adept in Rule based decision making. Ability to problem solving using math and analytical assessment methods. Research skills to meet customer expectations. Points to be remembered: Excellent English Communication is a must. 1 Year of Experience in International Customer Support or Banking Processes is a Must. Experience in Insurance and / or underwriting will be an added advantage. Graduation is a Must. Willing to work in Night Shifts. Candidates should be within the Boundary limits.