Customer success representative

As the primary contact for new customers, you will be responsible for providing guidance and support throughout the onboarding process. Your role will involve managing successful product implementation, ensuring a smooth transition for our customers. Additionally, you will advocate for customer needs by capturing and sharing feedback, contributing to the continuous improvement of our services. Responding to customer feedback in a timely manner and proactively reaching out to customers based on account health will also be key aspects of your responsibilities. This is a full-time, permanent position suitable for freshers looking to kickstart their career in customer service. The benefits include Provident Fund, along with performance bonuses and yearly bonuses. The work schedule is during day shifts, and the work location is in person. Join our team and play a vital role in ensuring customer satisfaction and success with our products.,