Customer Success Representative

0 years

1 - 0 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Be the first point of contact for our customers via chat, email, and phone.
  • Troubleshoot product queries with patience, empathy, and accuracy.
  • Document and escalate technical issues to the product/tech team when needed.
  • Collaborate with cross-functional teams to ensure customer needs shape our product roadmap.
  • Track and share customer insights to help improve service quality and experience.

Job Types: Full-time, Fresher

Pay: ₹11,157.63 - ₹17,328.24 per month

Benefits:

  • Provident Fund

Work Location: In person

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