Customer Success Partner Advisor

As a Customer Success Manager - HCM at SAP, your role involves proactively engaging with an assigned portfolio of less complex customers to achieve business outcomes. You will support the customers" executives within a customer's buying center with the close support of manager/peers to drive mutual success across the Customer Value Journey. Your responsibilities include assuring the continuity of the customers" cloud subscription-based solutions and maximizing their usage at the product level under the oversight of management. Key Responsibilities: - Support customers" success with SAP cloud subscription solutions within a given domain or scope of assignment - Support execution of Line of Business (LoB)/Buying Center level Relationship Assessments - Support development, maintenance, and actioning of buying center or LoB-level Outcome Success Plan (OSP) - Coordinate success resources across SAP to accomplish customers" desired outcomes - Regularly execute the OSPs - Monitor LoB(s) adoption/consumption and document business impact Qualifications Required: - 7 - 15 years of experience in areas like SaaS or Cloud Solutions experience with HCM experience as a plus - Experience in managing customer engagements including commercial experience - Excellent verbal and non-verbal communication skills - Excellent analytical skills In addition to your role, SAP is a purpose-driven and future-focused company with a highly collaborative team ethic, commitment to personal development, and a culture of inclusion. SAP is proud to be an equal opportunity workplace that values diversity and invests in its employees to help them realize their full potential. SAP believes in unleashing all talent and creating a better and more equitable world. Please note that successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 427901 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.,