Customer Success Officer -(MUST HAVE AI EXPERTISE)

Client Communication & Engagement

• Handle all client emails professionally and ensure timely responses using AI-assisted drafting tools.
• Conduct client calls to resolve queries, schedule meetings, and provide updates.
• Greet and interact with clients during in-person visits or video calls, maintaining a professional image.
• Schedule and coordinate meetings, prepare AI-generated agendas, and take follow-up actions.

CRM & Data Management

• Maintain and update client records in CRM (Zoho, HubSpot, or similar) for accurate tracking.
• Use AI-driven CRM tools for reminders, follow-ups, and automated client insights.
• Generate client status reports and dashboards using AI tools or business intelligence software.

AI-Driven Customer Success

• Utilize AI for email drafting, response suggestions, and chat handling to improve turnaround time.
• Analyze client data to identify trends, upselling opportunities, and potential issues.
• Prepare client reports, presentations, and success metrics using AI analytics tools.

Customer Experience & Relationship Management

• Act as the primary point of contact for clients, ensuring their queries are resolved promptly.
• Follow up with clients post-meetings to ensure satisfaction and track action points.
• Collaborate with sales, operations, and legal teams to deliver an exceptional customer experience.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.
• 2–5 years of experience in Client Servicing / Customer Success / CRM Management.
• Hands-on experience with AI tools for email handling, reporting, or CRM automation.
• Strong communication skills for client calls and face-to-face meetings.
• Proficiency in MS Office, Google Workspace, and CRM platforms (Zoho, HubSpot, Salesforce, etc.).

Job Types: Full-time, Permanent, Fresher

Pay: ₹210,657.70 - ₹1,005,301.63 per year

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person