Posted:3 hours ago|
Platform:
Work from Office
Full Time
1. Act as a trusted advisor for customers implementing Azure infrastructure, services, and security frameworks. 2. Lead onboarding, training, and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra). 3. Monitor customer health, usage, and satisfaction to proactively address risks and promote solution value. 4. Drive adoption of Azure-native security tools and best practices to strengthen cloud environments. 5. Collaborate with technical delivery, cloud architecture, and support teams to ensure customer success and alignment. 6. Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders. 7. Maintain a deep understanding of Microsofts Azure & Security roadmap to guide clients on optimization and innovation. 8. Identify expansion and upsell opportunities in areas like Azure cost optimization, compliance, Zero Trust architecture, etc.
Right Person (Qualification &
Experience) 1. B. Tech (Computer Science, Electronics etc.) 2. 5-8+ years in Customer Success, Technical Account Management, or Cloud Consulting with a focus on Azure and/or cybersecurity. 3. Strong knowledge of Microsoft Azure, including core services (IaaS, PaaS), networking, identity, and security features. 4. Familiarity with Security solutions: Defender for Cloud, SIEM, SOAR, VAPT, SOC, Purview, etc.
BUSINESS UNIT TTNS
FUNCTION Usage & Retention/ Customer Success
BASED AT / LOCATION Pune, Delhi, Mumbai, Bangalore
POSITION TITLE / ROLE Customer Success Manager Azure & Security
LEVEL Mrg/Sr. Mgr
Samridhi
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