Job
Description
As a Customer Success Manager at CloudSEK, you will play a pivotal role in ensuring that strategic accounts derive maximum value from our cybersecurity solutions. Your primary responsibilities will involve cultivating strong relationships with clients, offering expert guidance on threat management, and facilitating seamless integration and utilization of CloudSEK's products. Your background in cybersecurity will be instrumental in comprehending and addressing the specific needs and challenges faced by our clients. Your key responsibilities will include: Account Management: - Cultivating and nurturing relationships with client accounts to maintain high levels of customer satisfaction and retention. - Conducting Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to evaluate and enhance customer engagement. - Engaging with customers in-person twice a year to reinforce relationships and gain insights into their evolving requirements. Cybersecurity Expertise: - Providing expert advice on threat intelligence, data leak prevention, and other cybersecurity issues. - Serving as a security analyst by offering insights and recommendations based on threats identified by CloudSEK's platform. - Collaborating with customer security teams to ensure optimal utilization of CloudSEK's solutions. Customer Engagement: - Developing and implementing customer engagement strategies to establish strong relationships with key stakeholders, including CXOs and CISOs. - Cultivating customer champions within client organizations to drive advocacy and referrals. - Generating and sharing client-specific quality reports, while gathering feedback to continuously enhance service delivery. Revenue Generation and Retention: - Identifying opportunities for upselling and cross-selling CloudSEK's products and services. - Ensuring timely renewals and maintaining a high customer retention rate. - Sourcing referrals and actively participating in revenue generation activities. Product Usage and Feedback: - Ensuring 100% product usage for subscribed features by customers. - Conducting configuration reviews and providing recommendations for product enhancements. - Collecting and analyzing customer feedback to contribute to product development and improvement. Operational Excellence: - Maintaining accurate records of customer interactions and activities in CRM systems. - Contributing to the team by sharing knowledge, conducting training sessions, and creating internal articles. Qualifications: - 5+ years of experience in Cybersecurity, Client-facing roles, or related positions in the cybersecurity industry. - Profound understanding of cybersecurity principles, threat intelligence, and digital risk management. - Excellent communication and interpersonal skills to build robust client relationships. - Proven track record of achieving customer success goals and driving revenue growth. - Ability to work autonomously and manage multiple accounts concurrently. If you possess experience in conducting Business Reviews, managing Onsite meetings, maintaining NRR and GRR, and excelling in Threat Analysis and Value Delivery, it would be considered advantageous. Joining CloudSEK offers you an opportunity to develop and enhance your skills while contributing to meaningful work. In addition to a competitive salary, we provide a comprehensive range of generous perks and incentives, including flexible working hours, along with access to food, unlimited snacks, and drinks in the office. Moreover, we believe in unwinding and fostering a sense of community through games, fun activities, and music, allowing you to showcase your artistic side.,
