Customer Success-Life Insurance

About the Role

Customer Success Associates

Key Responsibilities

• Handle customer interactions via call, email, or chat with professionalism and empathy.
• Assist customers with queries related to insurance productsHealth, Motor & Life.
• Provide accurate product information and ensure customer satisfaction.
• Identify customer needs and recommend relevant insurance solutions.
• Maintain customer records and ensure timely follow-ups.
• Work closely with internal teams to resolve customer concerns.
• Meet performance metrics including quality, productivity, and compliance.

Required Skill Set

• Excellent communication skills

  in

  English and Hindi

  .
• Clear speech with

  no MTI (Mother Tongue Influence)

  or

  RTI (Regional Tone Influence)

  .
• Strong grammar, articulation, and pronunciation.
• Customer-centric approach with the ability to handle queries patiently.
• Basic computer literacy and ability to multitask.

Qualifications

• Graduate in any discipline (mandatory).

Experience

• Freshers and experienced candidates

  are welcome.

• Preferred:

  Experience in insurance operations, customer service, or sales; strong sales acumen

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