Customer Success Executive

About

MyOperator

Role Overview:

As a Customer Success Executive-Enterprise Accounts, you'll own and grow relationships with our most strategic enterprise customers. This role is perfect for someone with 46 years of Marketing Agency/ SaaS or AI/automation industry experience, a deep understanding of enterprise communication needs, and a proven record of scaling accounts. You'll drive account expansion, create measurable business value for customers, and help enterprises adopt MyOperator's cutting-edge Business AI Operator platform, leveraging its unified WhatsApp, Calls, and AI-powered chat & voice bots to redefine their customer communication strategies

Key Objectives-

• Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts. Develop strategic account plans to maximize customer value and increase wallet share.
• Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
• Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition.

Qualifications:

• Bachelor's degree in Business, Sales, Marketing, or related field (MBA is a plus).
• 46 years of experience in Enterprise Account Management, SaaS, or AI/communication solutions.
• Proven track record in meeting/exceeding revenue goals and scaling accounts.
• Strong business acumen and consultative selling skills.
• Excellent communication, negotiation, and stakeholder management.
• Technical fluency to discuss AI-powered products and telephony/automation solutions.
• Data-driven approach to performance measurement and optimization.

? Skills:

• Strong business acumen and consultative selling skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Technical fluency to discuss AI-powered products, GenAI Chatbots & Voicebots,
• WhatsApp Business API, and advanced telephony/automation solutions
• A data-driven approach to performance measurement and optimization.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Additional Information:

• Career growth opportunities in a fast-growing SaaS company.
• Training & mentorship from industry experts.
• Account Manager (Enterprise Business Group): Drive account growth and customer retention.
• Senior Account Manager: Lead larger accounts and mentor teammates.
• Account Director: Own strategy for key accounts, drive growth at scale, and manage a team.