6 Voicebots Jobs

About the Team The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you're passionate about AI, building strong partnerships, and creating impactful change, this is the team for you! About the Role We're building something one-of-a-kind at Meesho - the Buy for Me Agent - an intelligent commerce assistant that helps Meesho customers purchase anything from anywhere on the internet , beyond Meesho's own catalog. Think of it as creating a gateway layer to the entire internet for Meesho users - a frictionless, AI-powered way to fulfill any shopping need. Your mission: drive topline growth for Buy for Me by building the strategy, operations, and user understanding to scale this revolutionary experience. This is a role at the intersection of e-commerce category management, user insights, product thinking, and business growth - and a rare chance to shape the future of agentic commerce in India. What you will do Own the P&L & topline growth for Buy for Me - define goals, track performance, and deliver outcomes. Be the voice of the user - deeply understand Meesho shoppers needs, pain points, and motivations. Spot and solve user problems - structure ambiguous challenges, prioritise what matters most, and work with product & engineering to build solutions. Craft the playbook for scaling a new commerce category - from acquisition to conversion to retention. Run experiments & analytics to uncover growth levers, optimize funnels, and improve experience quality. Collaborate across functions - product, engineering, operations, marketing - to move fast from idea to impact. What you will need Tier-1 undergraduate degree MBA is a plus. Understanding of e-commerce is a plus, but not mandatory. Strong user-first mindset - you obsess over understanding user needs and delivering value. Proven problem structuring and problem-solving skills - you can break down ambiguity into clear actions. Self-starter with a high growth mindset - eager to learn new things on the job and own outcomes end-to-end. High collaboration quotient - you work seamlessly with product, engineering, and design teams. Comfort with data-driven decision making - you can use analytics to guide strategy. Curiosity about agentic commerce and AI-led shopping experiences.

Title: Project Manager Channels (Contact Centre Automation & Digital Transformation) Location: Pune / Bangalore/ Hyderabad Employment Type: Full-time On the rolls of a Big 4 consulting firm , deployed to a leading MNC Bank in India About the Role We are seeking a highly skilled Project Manager with strong expertise in Contact Centre Automation and Digital Transformation to work on strategic initiatives for a leading MNC Bank in India . The selected candidate will be employed with our consulting firm and will work closely with the banks technology teams to deliver global customer experience transformation projects. Key Responsibilities Lead the delivery of contact centre automation initiatives including IVR optimisation, chatbots, voicebots, conversational AI, and speech analytics. Drive digital transformation projects to enhance customer experience, reduce operational costs, and improve service efficiency. Collaborate with cross-functional teams across technology, operations, and vendors to deliver projects within agreed scope, timelines, and budget. Implement AI/ML-driven solutions for customer engagement, sentiment analysis, and intelligent routing. Manage stakeholders at multiple levels, ensuring alignment with strategic objectives. Oversee vendor partnerships for contact centre technology platforms (Genesys, Amazon Connect, Avaya, NICE inContact, etc.). Track and report on KPIs such as Average Handle Time (AHT), First Contact Resolution (FCR), and automation adoption rates. Required Skills & Experience 812 years total IT / Digital Project Management experience. 45 years dedicated experience in Contact Centre Transformation / Automation projects . Strong understanding of omnichannel contact centre platforms (Genesys, Amazon Connect, Avaya, NICE inContact, Cisco UCCE, etc.). Familiarity with AI/ML applications in contact centres NLP, conversational AI, sentiment analysis. Proven experience delivering large-scale digital transformation projects in BFSI or telecom sectors. Strong vendor management, contract negotiation, and Agile project delivery skills. Excellent communication, presentation, and stakeholder management abilities. Qualifications Bachelors degree in Computer Science, IT, Electronics, or related field (mandatory). MBA or relevant masters degree preferred. Project Management Certification (PMP / PRINCE2) required. Agile certification (CSM, PMI-ACP, SAFe) desirable. Why Join Us Work with a leading MNC Bank on high-impact, global technology initiatives. Be part of a consulting firm known for career growth and skill development . Exposure to cutting-edge digital, AI, and automation projects in financial services. To Apply: Send your CV to [HIDDEN TEXT] with subject line: Application Channels PM (Contact Centre Automation) #ProjectManager #ContactCenter #MNCBank #GlobalTechCenter #GlobalTechnologyCenter #Automation #DigitalTransformation #AIML #AML #Big4 #Techjobs #Pune #Bangalore #Hyderabad Show more Show less

You are invited to join a project with Miratech's trusted global partner as a Quality Assurance Engineer, focusing on testing Conversational AI applications such as chatbots and voicebots. Your primary responsibility will be to design and execute functional and regression test scripts to ensure optimal system performance and reliability. Your key responsibilities will include preparing functional test cases and corresponding test data, conducting call routing and skill-based testing, and maintaining a keen eye for detail to deliver high-quality results with a strong work ethic. You will collaborate effectively within a team, communicate clearly in both independent and team settings, and proactively identify, assess, and manage project risks. Additionally, you will support and manage multiple projects and deadlines simultaneously and be available for occasional evening or weekend support during system deployments as necessary. To qualify for this role, you should have a minimum of 5 years of experience in the IT sphere, with at least 3 years of experience in testing Genesys IVR applications and Conversational AI solutions, including Voice BOTs. You should also have hands-on experience with IVR testing tools such as CYARA Velocity, CYARA Virtual Agent, and CYARA Cruncher, and proficiency in Text-to-Speech (TTS) augmentation, SSML tags, and audio augmentation techniques. Experience in functional test case creation, test data preparation, working with Splunk for query execution and log validation, call routing, and skill-based routing testing is essential. Your strong attention to detail, proactive work ethic, results-driven approach, and excellent communication and interpersonal skills will be key to your success in this role. It would be advantageous if you have experience with Python. In return, Miratech offers a Culture of Relentless Performance, a Work From Anywhere Culture, opportunities for professional growth through certification programs, mentorship, and talent investment programs, a chance to collaborate on impactful projects for top global clients, a welcoming multicultural environment, and a commitment to social sustainability values focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.,

As a Technical Solutions Consultant, you will be responsible for managing the technical relationship with our largest advertising clients and product partners. You will collaborate with cross-functional teams in Engineering, Sales, and Product Management to implement cutting-edge technologies for our external clients/partners. Your role will involve overseeing the technical execution and business operations of Google's online advertising platforms and product partnerships, from concept design and testing to data analysis and support. You will need to strike a balance between business objectives and technical constraints, developing innovative solutions and serving as a reliable partner and consultant to your stakeholders. Additionally, you will be involved in building tools, automating products, managing Google's partnerships, driving product strategy, and prioritizing projects and resources. Google Cloud is dedicated to helping organizations digitally transform their businesses by offering enterprise-grade solutions powered by Google's advanced technology, enabling developers to build more sustainably. Customers worldwide rely on Google Cloud to drive growth and address their most critical business challenges. Your responsibilities will include building virtual agent solutions using Google's core conversational AI platforms like Dialogflow. You will collaborate with customer technical leads, client executives, and partners to plan, execute, and deliver successful implementations of Contact Center AI solutions, establishing yourself as a trusted advisor to key decision-makers. Working closely with sales, partners, and customer technical stakeholders, you will oversee project scope, priorities, deliverables, risks, and timelines to ensure successful client outcomes. By advocating for customer needs, you will help address adoption challenges and influence new feature development based on your field expertise. Moreover, you will be tasked with proposing solution architectures and overseeing the deployment of cloud-based virtual agent solutions tailored to complex customer requirements and industry best practices. This role will require approximately 30% travel for client engagements, where you will play a pivotal role in driving successful implementations and enhancing customer experiences through innovative AI solutions.,

As a Technical Solutions Consultant at Google, you will have the opportunity to work with our largest advertising clients and product partners. Your role will involve leading cross-functional teams in Engineering, Sales, and Product Management to utilize emerging technologies for external clients and partners. From designing concepts to analyzing data and providing support, you will oversee the technical aspects and business operations of Google's online advertising platforms and product partnerships. In this position, you will need to find a balance between business requirements and technical limitations, come up with innovative solutions, and serve as a consultant to your colleagues. You will play a key role in building tools, automating products, managing technical operations, and developing product strategies for Google's partnerships. Google Cloud aims to accelerate digital transformation for organizations worldwide by offering enterprise-grade solutions powered by cutting-edge technology. We assist developers in creating sustainable solutions, and customers from over 200 countries rely on Google Cloud to drive growth and address their most critical business challenges. Your responsibilities will include building virtual agent solutions using Google's core conversational AI platforms like Dialogflow. You will collaborate with customer technical leads, client executives, and partners to define, manage, and implement successful Contact Center AI solutions, acting as a trusted advisor throughout the engagement. Additionally, you will engage with sales, partners, and technical stakeholders to oversee project scope, prioritize tasks, manage risks and timelines, and advocate for customer requirements to drive feature development. Proposing solution architectures, deploying cloud-based virtual agent solutions, and traveling for client engagements will also be part of your role. By applying to this position, you will have the opportunity to work in Bengaluru, Karnataka, India, or Gurgaon, Haryana, India. Minimum qualifications for this role include a Bachelor's degree in Computer Science or equivalent practical experience, at least 3 years of experience in computational linguistics or engineering, experience working with customers, executives, and technical leads, as well as experience in building chatbots or voicebots. Preferred qualifications include experience in launching chatbot or voicebot applications, building cloud-based conversational AI solutions, familiarity with natural language processing, and strong leadership, collaboration, communication, presentation, and problem-solving skills in AI or Machine Learning field.,

We are looking for a skilled professional with hands-on experience in developing conversational AI solutions, including virtual agents and NLP-based applications. Key Responsibilities: Experience in development of virtual agents (Chatbots, Voicebots) and natural language processing Experience working with one or more AI/NLP platforms Cognigy AI, DialogFlow, Alexa, Converse.ai, Amazon Lex, Rasa, Luis, Kore.AI, Microsoft Bot Framework, IBM Watson etc. Knowledge of one or more of the following technologies: Typescript, JavaScript, Node.js Experience in training Chatbots by analyzing historical chat conversations or large amounts of user generated content and process data Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management Good problem-solving ability Qualifications: Experience in building end-to-end pipelines for developing AI-based conversational applications Strong understanding of API integrations, single sign-on (SSO), and token-based authentication Hands-on experience with Postman for API testing, automation, and debugging Knowledge of CI/CD pipelines (ex: Bamboo, Bitbucket) with end-to-end automation Ability to develop unit test cases in line with project-specific standards Proficient in working with HTTP, sockets, REST, and other web services Skilled in extracting keywords and topics from chat logs Preferred Qualifications: Familiarity with Chatbot tool Cognigy AI Experience working on Generative AI and Agentic AI Experience in Typescript, NodeJS Familiarity with Sprinklr Tool.