Customer Success Executive

About MyOperator

MyOperator is at the forefront of the cloud telephony industry, providing innovative solutions that help businesses streamline their communication and improve customer experience. We are looking for a motivated and enthusiastic Customer Success Executive to join our team. In this role, you will be on the front lines, ensuring our customers feel supported and get the most value out of our products.

Key Responsibilities

• Be a Customer Champion: Serve as the first point of contact for customer inquiries and issues. You will be responsible for ensuring that all support tickets and questions are addressed promptly and effectively, turning challenges into positive experiences.
• Onboarding & Support: Assist new customers during their onboarding process to ensure a smooth transition and rapid adoption of our solutions. Provide ongoing, proactive support to ensure high customer satisfaction and retention.
• Relationship Management: Build and maintain strong, positive relationships with a portfolio of assigned customers. Regularly check in with them to understand their needs and ensure they are successfully using MyOperator to achieve their business goals.
• Issue Resolution: Work collaboratively with the Support and Technical teams to escalate and resolve complex technical issues for customers, ensuring timely and effective solutions.
• Feedback Loop: Collect and document customer feedback and insights, communicating them to the Product and Marketing teams to help improve our offerings and content.
• Performance Tracking: Maintain accurate records of all customer interactions and activities in our CRM system, and help track key customer success metrics.

Requirements

• Experience: 1-3 years of experience in a customer-facing role, preferably within a B2B or SaaS environment.
• Skills: Excellent communication and interpersonal skills. You must be empathetic, patient, and able to clearly explain technical concepts to non-technical users.
• Mindset: A strong customer-centric approach with a genuine desire to help others. You should be a problem-solver who is proactive and detail-oriented.
• Technical Proficiency: Familiarity with CRM software. Experience with cloud telephony or SaaS products is a plus.
• Education: A Bachelor's degree is preferred, but relevant experience will be highly valued.

Join our team and help us empower businesses with world-class communication solutions. We offer a supportive environment, a competitive salary, and great opportunities for career growth.

Job Type: Full-time

Pay: ₹410,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Application Question(s):

• Your Fixed CTC?

Work Location: In person