- Foster Client Relationships: Cultivate strong relationships through proactive engagement, ensuring the client feels supported and confident in the system\s long-term use. - Issue Identification & Resolution: Identify, resolve, and track all system-related issues, categorizing them into Training, Bugs, and Configuration. Issues outside of training will require a ServiceNow ticket for formal tracking and resolution. - System Guidance & Support: Provide ongoing consultation on best practices for system utilization, addressing operational challenges, answering client queries, and offering additional training as needed. Regularly remind clients of available self-service resources, including the Knowledge Base and TrainKey tools. - Knowledge Transfer: Facilitate the transfer of knowledge from the Implementation Team to ensure all relevant details are conveyed and that clients are fully equipped to manage the system independently. - Post-Implementation Success Plan: Develop and maintain a comprehensive success plan to ensure the client\s continued satisfaction and system optimization after the initial post-go-live period. - Monitor Customer Health: Track customer engagement and health metrics, addressing potential risks to customer satisfaction and retention. - Issue Escalation & Resolution: Proactively handle and resolve any client concerns or escalations, working in close collaboration with internal teams to deliver timely and effective solutions. - Metrics for Success: Establish and monitor key performance indicators (KPIs) to gauge the success of the post-implementation phase, ensuring alignment with the client\s objectives and ongoing satisfaction. - Cross-Team Collaboration: Ensure consistent communication and collaboration with other teams (e.g., Implementation, Support, Product) to deliver cohesive and effective client support.
- Managing the Tech. Support Centers day-to-day functions along with responding to escalated customer issues. - Implementing Tech. Support processes to enhance customer satisfaction. - Monitoring teams Performance, Productivity and Qualitative / Quantitative metrics viz- SLA, AHT, NPS, Call quality, etc. - Responsible for end to end customer contact processes and associated customer experience. - Responsible for increase in C-SAT & Propose ways to Tech teams to bring automations in the process. - Develop partnerships with internal teams / group teams to improve speed of issues resolutions and to recommend product improvements. - Should be able to solve Tech Support tickets within TAT. - Interviewing and hiring new employees. Overseeing and evaluating the team s ongoing training efforts. - Delivering performance evaluations and following the disciplinary process according to company policy. - Assessing support statistics and preparing detailed reports on the findings. - Manage project plans to ensure smooth roll out including communication and training.
We have accomplished this success by being committed to providing our customers with industry leading products and outstanding customer service. And we recognize that we are only able to accomplish these things and provide top-quality service by first taking care of our employees. We are looking for motivated, enthusiastic team players with a passion for technology to join our growing team! "} , {"key":"Responsibilities" , "sub_heading":null , "value":" - Deployment, automation, management, and maintenance of AWS cloud-based production system. - Ensuring availability, performance, security, and scalability of AWS production systems. - Management of creation, release, and configuration of production systems. - Evaluation of new technology alternatives and vendor products. - Passion for solving challenging issues. - Promote cooperation and commitment within a team to achieve common goals. - Provision critical system security by leveraging best practices and prolific cloud security solutions. - Providing recommendations for architecture and process improvements. - Definition and deployment of systems for metrics, logging, and monitoring on the AWS platform. - Designing, maintaining, and management of tools for the automation of different operational processes. - Build and maintain highly available Dev and Production workloads on AWS. - Collaborate with the Developers and other teams for release and change management. "} , {"key":"Requirement" , "sub_heading":null , "value":" - Bachelor\s degree in software engineering, computer science, information technology, information systems, or similar. - At least 2 to 4 years of experience working with AWS Cloud. - Solid experience in designing and implementing complex DevOps solutions. - Solid understanding of Linux and networking concepts. - Experience in Infrastructure automation using Terraform. - Experience with Python (or similar language) programming and MySQL databases. - Experience with HTTP applications and web servers like Tomcat. - Experience with CI/CD best practices and tools like Jenkins, AWS Codebuild, Maven, Gradle, NPM, XCode, and AWS CodePipeline. - Willingness s to work in rotational shifts.
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth. - Create buy-in for the product vision both internally and with key external partners. - Develop product pricing and positioning strategies. - Translate product strategy into detailed requirements and prototypes. - Scope and prioritize activities based on business and customer impact - Work closely with engineering teams to deliver with quick time-to-market and optimal resources. - Drive product launches including working with executives, and other product management team members. - Act as a product evangelist to build awareness and understanding. "} , {"key":"Requirement" , "sub_heading":null , "value":" - BE in Computer Science, Engineering or equivalent - MTech is preferred. - Proven work experience in product management or as an associate product manager.
- MCA, BCA, BE - Computer Science / IT (pass-out) - Programming skills. - Linux knowledge. - Networking concepts. - Linux or AWS certification (will be preferred). "},{"key":"You ll Succeed With -","sub_heading":null,"value":" - A passion for marketing and technology. - Ability to work autonomously as a self-starter and communicate across multiple teams and with all levels of leadership. - Excellent written and communication skills, English fluency. - Proven ability to work in a team environment. - Attention to detail and ability to multitask with time sensitivity - Excitement for new technology. - Time management and organization skills.
- Implement and Deploy new properties on the HotelKey Product Suite. - Work with client IT teams to implement HotelKey PMS. - Use the HotelKey ETL tool to convert data from legacy applications. - Understand client requirements and offer applicable solutions. - Automated and manual verifications of data load. - Implement HotelKey PMS and train end users on the implemented software before handing it off to the training team. - Implement client based customizations in HotelKey Admin for Property Implementations. - Provide technical support throughout the duration of the implementation - Assist and train clients in installing the new software and how to use it. - Create handbooks and online help section to accompany softwareQualifications
We are looking for motivated, enthusiastic team players with a passion for technology to join our growing team! , {"key":"Description" , "sub_heading":null , "value":" HotelKey is looking for a CloudOps Intern to join our team. We have a positive and creative work environment that values collaboration and offers career-focused learning and growth opportunities along with excellent benefits and flexible timings for our people. , {"key":"Requirement" , "sub_heading":null , "value":" - Graduation- BE (IT, CS), BCA, BSc (IT), MCA, MSC(IT), MCM - Communication skills - Computer background or knowledge is must. - Flexible to work in rotational shifts. ,{"key":"You ll Succeed With -","sub_heading":null,"value":" - A passion for marketing and technology. - Ability to work autonomously as a self-starter and communicate across multiple teams and with all levels of leadership. - Excellent written and communication skills, English fluency. - Proven ability to work in a team environment. - Attention to detail and ability to multitask with time sensitivity - Excitement for new technology. - Time management and organization skills.
- Implement and Deploy new properties on the HotelKey Product Suite. - Work with client IT teams to implement HotelKey PMS. - Use the HotelKey ETL tool to convert data from legacy applications. - Understand client requirements and offer applicable solutions. - Automated and manual verifications of data load. - Implement HotelKey PMS and train end users on the implemented software before handing it off to the training team. - Implement client based customizations in HotelKey Admin for Property Implementations. - Provide technical support throughout the duration of the implementation - Assist and train clients in installing the new software and how to use it. - Create handbooks and online help section to accompany softwareQualifications "} , {"key":"Requirement" , "sub_heading":null , "value":" - Fresher- Diploma /Graduate/Post Graduate with IT/ Computer background. - Strong verbal and written communication skills required. - Strong Analytical and presentation skills required. - Basic SQL, Phyton, AWS. - XML and Json awareness, Troubleshooting using Charle - Ready to work in rotational Shift
- Communicate with stakeholders to understand their requirements. - Analysing functional specifications. - Design efficient IT systems to meet business and technology needs. - Coordinate with product management to build and implement technology solutions. - Aware of current technology trends and developments. , {"key":"Requirement" , "sub_heading":null , "value":" - Diploma /Graduate/Post Graduate with Computer background. - Accounting knowledge will add advantage. - Basic Mathematical techniques to analyse large amounts of data,with strong analytical skill.
We are looking for motivated, enthusiastic team players with a passion for technology to join our growing team! "} , {"key":"Description" , "sub_heading":null , "value":" HotelKey is looking for a Sales Development Executive to join our team. We have a positive and creative work environment that values collaboration and offers career-focused learning and growth opportunities along with excellent benefits and flexible timings for our people. "} , {"key":"Responsibilities" , "sub_heading":null , "value":" - Generating the leads through social media platforms and callings. - Outbound approach to generate interest, fixing the appointment with prospects for presentation. - Finding and developing new markets and improving sales. "} , {"key":"Requirement" , "sub_heading":null , "value":" - Bachelors in any field - Strong communication skills in any one regional language, Hindi & English. - Ability to flourish with minimal guidance, be proactive, and handle uncertainty. "},{"key":"You\ll Succeed With -","sub_heading":null,"value":" - A passion for marketing and technology. - Ability to work autonomously as a self-starter and communicate across multiple teams and with all levels of leadership. - Excellent written and communication skills, English fluency. - Proven ability to work in a team environment. - Attention to detail and ability to multitask with time sensitivity - Excitement for new technology. - Time management and organization skills.