Customer Success Executive in Kolkata

Location: EN BLOCK, Sector V, Kolkata, West Bengal 700091Shift Timing: 4:00 PM to 1:00 AM (UK Shift)Compensation: Fixed + TRA + Performance-Based Incentives

About The Role

We are seeking a passionate and proactive Relationship Manager to join our team. This role is focused on ensuring a high level of satisfaction among our students by resolving queries, retaining customers, and building long-term relationships.

Key Responsibilities

• Handle inbound and outbound queries from students via calls, emails, and chat.
• Provide timely resolutions to customer concerns with a student-first approach.
• Maintain strong relationships with students by regularly checking in and offering support.
• Identify at-risk students and implement retention strategies.
• Collaborate with internal teams (Sales, Operations, Academic) to resolve issues promptly.
• Record interactions and feedback accurately for continuous improvement.
  

Requirements

Excellent communication skills in English (spoken and written).Strong interpersonal skills and a friendly, problem-solving attitude.Prior experience in customer service or relationship management is a plus.Ability to multitask, stay organized, and handle student concerns patiently.Comfortable working in UK shift (4:00 PM – 1:00 AM IST).Reliable internet connection and a quiet work environment (if remote).

Perks & Benefits

Fixed monthly TRA (Travel Allowance / Technology Reimbursement Allowance)Attractive Incentive Plan based on performance and student feedbackDynamic and friendly team environmentOpportunity for career growth in a fast-paced education-tech companyAbout Company: ConnectConnect2Learn is an EdTech company that offers personalized 1:1 tutoring sessions for students across various educational levels, including primary, secondary, and exam preparation. Their programs are designed to be simple, flexible, and tailored to individual learning needs, aiming to transform lives through education. The company emphasizes quality education with passionate teachers and structured lessons, ensuring substantial improvements in students' results and confidence. 2Learn stands as the leading ed-tech company where education meets innovation and kids rejoice in success.