Customer Success Executive (Account Manager) in Hyderabad

At LevelApp, we don’t just teach. We assess, obsess, personalise, and then teach. We’re on a mission to turn every child’s learning journey into something that actually makes sense for them. Our trainers are brilliant, our tech is slick, and our students? Global. And thriving. Now we need someone who can manage the chaos after the sale is done and the learning begins.

About You (Yes, You)

You’re part detective, part therapist, part project manager. You love people, but more importantly, you understand them. You don’t ghost messages, you don’t wait for fires—you smell smoke before it starts. You’re the kind of person who’ll remember a student’s birthday, a trainer’s preferred coffee, and that one thing a parent mentioned offhand in a call 3 weeks ago. You’re warm, sharp, and you get sh*t done.

What You’ll Do

• Be the main POC for students/parents once they’re onboarded. You’re their go-to human.
• Coordinate with trainers like a backstage manager, making sure the show goes on flawlessly.
• Monitor student progress, flag anything unusual, and be proactive in keeping learning on track.
• Handle queries, concerns, scheduling tweaks, and the occasional “my Zoom isn’t working” drama.
• Work with the curriculum and sales teams to ensure promises made = promises kept.
• Keep records so neat and updated, even the IRS would approve.
• Juggle multiple accounts without dropping a single ball—or going insane.
• Be the calm in the middle of storms. And sometimes, the storm is in the middle of complacency.
  

What We’re Looking For

• 0-1 years in customer success, account management, or any role where people + operations intersect.
• Excellent communication skills. Not just English, but empathy.
• Super organised. Like, “colour-coded Google Sheets for vacation plans” organised.
• Comfortable with CRMs, tools, spreadsheets, and late-night parent calls (once in a while).
• Bias for action. If you’re waiting for instructions, this job ain’t for you.
• Passion for education and making a tangible impact.
  

Perks (Other Than Being Awesome)

• Work with a purpose (no corporate jargon, just actual change).
• Fast-growth environment where your work is seen and matters.
• Opportunity to grow into team lead roles quickly if you nail this one.
  

If you read this and thought, “This is me,” then stop scrolling job boards.

Apply Now. Let’s Build Something Worth Talking About.

About Company: LevelApp is an ed-tech startup based in Hyderabad focused to change the unorganized supplementary education system. The platform provides online learning assistance to students of different categories.