Customer Success Associate

Job Description

Job Role: Customer Success Associate Work Mode: Work From Office Nature of Account: Insurance Working Days: 6 Days (Mon – Sat) Location: Kharadi, Pune Key Responsibilities: Make outbound calls to interested leads and provide product information. Understand customer needs and recommend appropriate insurance solutions. Build rapport with customers and maintain a high level of customer satisfaction. Maintain accurate and up-to-date customer records and call details. Achieve daily/weekly/monthly targets as assigned by the team leader. Collaborate with internal teams to resolve queries and ensure customer delight. Required Skills: Excellent communication skills in English and Hindi (spoken and written). Strong interpersonal and persuasion skills. Good listening and problem-solving skills. Ability to multitask and manage time effectively. Eligibility Criteria: Educational Qualification: Graduate from any field. Experience: Freshers are welcome. Experienced candidates, especially with insurance or sales background, are preferred. Language Proficiency: Must be fluent in English & Hindi. Salary Package: Freshers: ₹20,000 – ₹25,000 CTC per month Experienced Candidates: Up to ₹29,000 CTC per month Work Schedule: Females: Day shift only (up to 8 PM) Males: Rotational shifts Show more Show less