Customer Success Associate

1. Customer Relationship Management:

• Build and maintain strong, long-term relationships with users.
• Act as a trusted advisor, understanding user needs and providing solutions.
• Conduct regular check-ins and business reviews to ensure user satisfaction.
• Proactively engage users to drive product adoption and prevent churn.

2. Onboarding & Training:

• Lead onboarding processes, ensuring users understand and utilize product effectively.
• Develop training materials and conduct sessions for clients and internal teams.

3. Issue Resolution & Support:

• Act as the main point of contact for issues, coordinating with internal teams to resolve challenges efficiently.
• Monitor customer health scores and proactively address risks.

4. Data & Reporting:

• Track user engagement and success metrics.
• Provide insights and reports on user feedback, product usage, and retention trends to management.

Must-Have:

• Knowledge of visual merchandising, space planning, or inventory management.
• 3-4 years of experience in customer success or a related role.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a customer-first approach.
• Ability to analyze customer data and provide actionable insights- either Excel, BQ or SQL
• Experience working with CRM tools and customer engagement platforms.
• Comfortable to travel

Preferred:

• Experience in retail, e-commerce, or SaaS industries.