Customer Specialist (Collection/Client Specialist)

Job Description

Position Overview: We are looking for talented individuals for Customer Success Specialists role who are passionate about making a big impact in customer success including physicians primarily based in UK Responsibilities: • Understand the problem of customers and handle escalations. • Provide customer support to clients through Voice and Non-voice • You will be responsible for engaging with and retaining customers by providing excellent support and troubleshooting assistance. • Providing customer support via phone, email, and live chat • Recording customer feedback and suggestions • Accurate payment posting in the revenue cycle software provided by the client and generating the invoices • Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner • Demonstrated ability to build strong relationships with customers Required skills & Competencies: Having experience with Banking or Credit card process will be preferred. Prior experience of at least 4+ years in Call Centres catering to US or UK customers Strong customer service skills Bachelor's degree or higher in a relevant field such as Marketing, Business Administration, or Communications. Must be a Graduate with minimum work experience of 3+ years in US or UK B2B or B2C calling. (Preference will be given to the candidates having experience in healthcare, Patient calling, soft collections) Excellent communication skills are required (This is Mandatory), Candidate should speak and write clearly and persuasively; provide clarification; respond well to questions. Prior experience in customer service, account management, or a related field is preferable A positive attitude, a customer-centric mindset, and problem-solving abilities Show more Show less