Customer Service(Voice): US Healthcare| 6 Month Contract| Bangalore

*Please read the JD before applying*

Role: Program Specialist (Voice Process-Outbound)

Shift:

Transportation:

Contract

Work

Location

Requirements:

• Experience:

  At least

  2-4 years of customer service experience,

  with a background in the

  U.S. healthcare i

  ndustry. Must be familiar with HIPAA guidelines and handling sensitive data.

• Education:

  A bachelor's or master's degree is preferred.

Selection Process

Interview

• Round

  1:

Section 1: Mettl-Test Assessment: Typing test (Typing speed of 35 words per minute with 85% accuracy)

Section 2: Customer Enquiry ( Listening audio and Q/A)

• Round

  2:

  Online Group Discussion Online Screening Round

• Round

  3:

  In person Interview At Allegis Bangalore Office HR Discussion Selection /Offer

About the Role

Program Specialist

Key Responsibilities:

• Handle incoming calls and faxes, and make outbound calls for insurance verification.
• Document all communications and escalate issues as needed.
• Process patient applications to determine program eligibility.
• Coordinate prescription transfers to specialty pharmacies.
• Educate patients on available insurance options.
• Maintain a professional demeanor while adhering to HIPAA guidelines and SOPs.

What We're Looking For:

• Proficient in English, both written and verbal.
• Ability to multitask and navigate multiple computer programs.
• Strong customer service and problem-solving skills.
• Empathetic, accountable, and driven to help customers.
• Ability to work both independently and as part of a team.

Preferred candidate profile

• Candidates should be flexible in working from home or in an office setting per business needs
• Must be comfortable working in US shift
• Must be comfortable to attend F2F final interview
• Must be a residing in Bangalore

For quick response drop resume at gansari@astoncarter.com along with the details below

• Name as per Aadhar and PAN:
• Contact No.:
• Email Address:
• Gender:
• Highest Qualification:
• Total Years of Experience:
• Relevant years of experience in US Healthcare
• Current/Last Organization :
• Notice Period/LWD :
• Current Location :
• Current CTC :
• Expected CTC:
• Are you comfortable for Work From Office whenever asked by the organization:
• Are you comfortable with the 6 months CONTRACT:
• Comfortable with shift timings( Shift would be 6:00 PM - 3:00 AM) :