Role Title: IT Project Management Associate Advisor - Integrated Solution Manager Position Summary: The Integrated Solutions Manager Associate Advisor will work with business, technology, and solution teams to develop artifacts that support the program’s overall long-term business objectives. This individual must possess a strong understanding of Cigna processes and capabilities across all integrated application/business work streams. & Responsibilities : Provides counsel and advice to top management on significant Integrated Solution matters, often requiring coordination between organizations. Responsible for managing, directing, and planning multiple complex projects, or occasionally one highly complex project, consisting of one or more project teams. Responsible for coordinating, scheduling, and assigning project tasks, team building, maintaining working relationships with client functional areas outside of IT. Applies project development methodologies and reporting techniques to indicate project status. May manage and direct one or more project teams of project managers, specialists, analysts, and programmers to meet complex project objectives. Reviews, evaluates, and formulates project plans, schedules, and budgets. Allocates staff and budget resources to meet changing corporate needs. Identifies and negotiates schedules, milestones and resources required to meet project objectives. Organizes and guides project operations using methodologies accepted by the industry. Evaluates and reports progress in terms of quality and performance metrics common to IT projects. Modifies schedules as required. Works with client departments to coordinate systems testing, installation, training, and support. Keeps informed of technical and managerial advances in IT. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as “the go-to person” for the most complex IT Project Management assignments. Work with the ISMs and system teams to plan technical Integrated, End-to-End and Regression Testing that aligns with the portfolio and program level epics. Participate in agile development and collaborate with developers and product managers to plan for testing. Leverage test management and execution tools including Jira and Zephyr. Oversee ISM work throughout test plan development and test execution to ensure that testing is on time and within budget. Measure and monitor progress and results during each test to ensure that the product is tested, validated, and demoed on time and within budget, and that it meets or exceeds expectations, including taking necessary corrective actions as needed. Ensure that the team follows the testing standards, guidelines, and testing methodology as agreed upon. Develop reusable automated test scripts and maintain their compatibility. Facilitate continuous improvement including identification and implementation of test automation. Be the first escalation point when issues arise within the integrated testing phase. Escalate to the Integration Solution Manager Practice Lead as necessary and appropriate if issues are unresolvable at their level. Ensure appropriate resources are assigned to projects with the right skillset and experience. Review test strategies for programs/projects to ensure they achieve the quality objectives that are defined. Serve as a subject matter expert in test management regardless of what methodology is used to execute. Communicate importance of and drive team’s compliance with Cigna policies and procedures. Manage oversight of ISM’s work activities and assignments throughout the integrated testing life cycle. Competencies / Skills: Strong technical test experience The ability to write a Program/Project Test Strategy and Program/Project Level Test Plan Deep understanding of technical requirements, portfolio, and program epics Ability to develop and manage all aspects of the technical testing effort, including plans, interdependencies, schedule, budget, tools, and required personnel. Good understanding of best testing practices and ability to provide feedback at technical reviews. Ability to document and communicate the status of testing progress against plans, taking corrective action as necessary. Ability to provide technical leadership to meet testing deadlines and objectives. Ability to review deliverables for completeness, quality, and compliance with established project standards. Expert level of Healthcare products, Commercial, Medicare/Medicaid Team Leadership & Development including ability to mentor, coach, and effectively transfer expertise to others. Ability to resolve conflict (striving for win-win outcomes); ability to execute with limited information and ambiguity. Ability to deal with organizational politics including ability to navigate a highly matrixed organization effectively. Strong Influencing skills (sound business and technical acumen as well as skilled at achieving buy-in for delivery strategies) Stakeholder management (setting and managing expectations) Strong business acumen including ability to effectively articulate business objectives. Analytical skills, Highly Focused, Team player, Versatile, Resourceful Ability to learn and apply quickly including ability to effectively impart knowledge to others. Effective under pressure Precise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills. Strong problem-solving and critical thinking skills Experience Required: Experience providing mentoring/coaching to several individuals. Experience with managing vendor relationships. Experience with Agile delivery methodology. Qualified candidates will typically have 8 - 11 years of professional IT work experience and managing projects/initiatives. Experience Desired: Demonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results. Demonstrated core project management skills including project planning, scope management, issue and risk management, resource planning, financial management, etc. Competencies: Manages Ambiguity Manages Conflict Collaborates Manages Complexity Resourcefulness Nimble Learning About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
