Customer Service/Sales

job description

customer service&Sales

1.We need hard core sale type of person ,who can handle sales and customer service. We need a good getter ,she should be calling Spas ,Gym etc. to get business for our Laundry.

2.Mainly Tele sales marketing customer service Background Handling Customers

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Perform outreach to specified customer segments and territories
• Generate new-customer leads
• Present and upsell company offerings to existing and new customers
• Provide a daily summary of calls and lead status
• Prepare monthly and quarterly sales reports
• Customer Service Responsibilities list:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

Sales duties and responsibilities

• Generating leads and meeting or exceeding sales goals
• Negotiating contracts and pricing with prospective clients
• Helping customers find items, providing information, and answering queries
• Recommending products and introducing promotions to customers
• Requirements
• candidates smart , bold, energetic positive attitude, confident, hard working
• Excellent Communication Skills below 40 preferably female graduate only Exp 3 years or more
• candidates only from chennai location prefered (residing location from ecr, velachery, tambaram kelambakkam near by location are most welcome
• candidate experience in customer service back ground handling customers& tele sales marketing
• Salary 25k to 30k
• work location Ecr
• *Speak with the employer* +91 6385083334
• interested candidates share their cv [email protected] and connect with above contact no

Job Type: Full-time

Language:

• English (Preferred)
• Hindi (Preferred)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Compensation Package:

• Performance bonus
• Yearly bonus

Schedule:

• Day shift
• Morning shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person