Customer Services / Billing

Summary/Objective

The Customer Service Billing Process Associate will be responsible for reviewing new accounts and investigating each account for accuracy/completeness. He or she will be responsible for processing payments and making outbound calls to resolve all accounts related issues.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reviews Accounts and Billing department’s email and ticketing systems to ensure incoming emails are handled in an accurate and timely manner.
• Navigates all Accounts and Billing department’s platforms to research any new customers that signed up.
• Reviews new customer’s accounts to ensure all necessary paperwork and required permit(s) or license(s) are in order.
• Checks all documents provided by clients/account holders for legitimacy using public records.
• Communicates with Account holders via phone, email while actively listening to identify issues; follows up with customers to ensure customer satisfaction.
• Conducts conference calls with account holders and banking institutions to resolve any issues with credits and charge back.
• Receives and applies payments to customer accounts in an accurate and timely manner; calls customers with any questions regarding discrepancies or short payment.
• Educates customers on the various methods of payment and provides any other necessary information.
• USPS Project, collecting required documents from customers by Email or Phone call, reviewing documents using Google search, company applications and google sheets, Compile information on excel spreadsheet and PDF files to be sent to USPS for address Approval.
• Performs other related duties as needed and follows all established department rules and company policies and procedures.

• Competencies
• Great Phone Etiquette
• Customer Focus.
• Problem Solving/Analysis
• Time Management.
• Ability to work both independently and as part of a team.
• Ability to communicate professionally in both oral and written form.
• Able to multitask and work on several complex issues while maintaining a high degree of accuracy.