Customer Service/Executive Assistant

Job Title: Customer Service Executive

Salary Range : 15 - 30k

About Us:
We are a growing organization that values proactive, customer-focused, and flexible individuals. Our goal is to deliver excellent customer experiences and ensure smooth coordination between customers and internal teams.

Role Overview:
We are seeking a Customer Service Executive who will be responsible for handling customer interactions through calls, emails, and messages. The role will also include order confirmation, feedback collection, and coordination with teams to ensure quick resolution of customer concerns.

Key Responsibilities:

· Regularly check and respond to customer emails and messages.

· Address queries promptly and coordinate with internal teams for resolution.

· Call customers to confirm Cash-on-Delivery (COD) orders.

· Reach out to customers for feedback and reviews post-purchase.

· Maintain customer interaction records and share insights with the team.

· Ensure a positive and professional customer experience at all times.

Skills & Qualifications:

· Strong verbal and written communication skills.

· Ability to converse clearly, politely, and professionally with customers.

· Patience and calmness in handling customer concerns.

· Good coordination and follow-up skills with internal teams.

· Basic knowledge of MS Office / CRM tools is an advantage.

· Prior experience in customer service is preferred but not mandatory.

Why Join Us:

· Opportunity to be part of a growing, dynamic team.

· Friendly and flexible work environment.

· Scope for career growth and skill development.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Provident Fund

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person