Customer Service UPSTOX IB

Job Title: Customer Service Executive – Upstox IB (Inbound Process)

Location: Thane Highstreet, Maharashtra

Job Type: Full-Time (On-site)

Shift Timing: 8:00 AM – 5:00 PM (Day Shift)

Job Overview

no sales or targets involved

Key Responsibilities

• Handle inbound customer inquiries professionally and efficiently.
• Provide accurate information regarding products and services.
• Resolve customer issues and complaints with empathy and professionalism.
• Maintain detailed records of customer interactions.
• Collaborate with team members to ensure high-quality customer service.
  

Qualifications

• Minimum educational qualification: HSC (12th pass).
• Freshers are welcome to apply; prior customer service experience is a plus.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
  

Compensation

• CTC: ₹18,836 per month
• In-hand Salary: ₹16,258 per month
  

Interview Process

• Single operational round of interview.
  

Why Join Us

• Stable day shift with no rotational hours.
• No sales pressure or targets.
• Opportunity to work with a leading financial services company.
• Supportive work environment with growth opportunities.