Customer Service Teller (Female)

About the Company

We are a fast-growing startup in the student housing & hospitality sector, currently managing 2,500 beds and scaling to 4,000 beds by December 2025. We deliver high-quality service, seamless operations, and a resident-first experience across all our properties.

Role Overview

We are hiring a Female Customer Support Associate / Telecaller who will act as the frontline voice for resident queries, support calls, and customer communication. The ideal candidate must be polished, soft-spoken, confident, and strong in telecalling etiquette.

Key Responsibilities

• Make and receive calls related to resident queries, complaints, or onboarding.
• Soft and professional communication over phone, WhatsApp, and email.
• Maintain daily call logs, CRM updates, and follow-up records.
• Coordinate with operations, housekeeping, and maintenance for quick resolution.
• Handle high-volume calls with patience and clarity.
• Assist in sales follow-ups, renewals, and feedback calls.
• Build strong customer rapport and ensure satisfaction.

Requirements

• Female candidate only.
• 0–3 years of customer support, telecalling, or hospitality experience.
• Excellent English & Hindi communication skills.
• Polished phone etiquette and confidence in handling different customer types.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of MS Office and WhatsApp Business.

Why Join Us

• Work with a young, dynamic, growth-driven team.
• Chance to grow into Senior CSA / Community Relations / Sales roles.
• Supportive and professional work environment with learning opportunities.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Application Question(s):

• Do you have prior experience in telecalling or customer support?
• Are you comfortable handling high-volume inbound and outbound calls?
• Are you comfortable working full-time from office?
• Do you have experience using WhatsApp Business or CRM tools?
• Are you comfortable coordinating with operations and housekeeping teams?
• Describe your telecalling or customer support experience in one line.

Work Location: In person