Customer Service Specialist

As a Customer Service Specialist at Xtreme Coolers Private Limited, you will play a vital role in upholding the company's dedication to delivering exceptional service to its valued customers. Your responsibilities will involve responding to customer inquiries and complaints promptly and professionally, providing detailed product information, processing orders accurately and efficiently, offering troubleshooting assistance, maintaining records of customer interactions, and identifying opportunities for upselling and cross-selling to enhance sales. **Key Responsibilities:** - Respond to customer inquiries and complaints in a professional and timely manner. - Furnish customers with comprehensive product information, pricing details, and availability. - Process orders, returns, and exchanges with precision and efficiency. - Provide technical support and troubleshooting guidance to customers. - Collaborate with different departments to address customer issues and improve service quality. - Keep meticulous records of customer interactions and transactions. - Identify and capitalize on opportunities to upsell or cross-sell products to drive sales growth. Xtreme Coolers Pvt Ltd, established in 2008, is a leading provider of air-cooling, heating, and ventilation solutions in India. The company has expanded its offerings to provide effective air solutions for large areas and factories. If you possess proficiency in MS-Office, excellent communication skills in both English and Hindi, and are adept at using MS-Excel and MS-Word, this position is tailored for you to excel in a dynamic and fast-paced environment. Your contributions will be acknowledged and rewarded in this exciting career opportunity. (Note: Omitted additional details of the company as it was not relevant for the job description),