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Drona Aviation logo

Customer Service Specialist in Thane

0 years

0 Lacs

Thane Maharashtra India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

service support chat documentation engineering report

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a proactive and customer-focused support executive to join our team. The ideal candidate will be responsible for resolving customer queries, providing product or service information, and ensuring a high level of customer satisfaction. You will act as the first point of contact for customers and play a key role in improving our support experience.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Troubleshoot issues related to products or services and provide accurate solutions.
  • Escalate complex queries to the appropriate department or senior staff when necessary.
  • Document issues, resolutions, and feedback in internal systems.
  • Assist in creating and maintaining support documentation, FAQs, and user guides.
  • Collaborate with other departments (e.g., Sales, Engineering, Product) to ensure customer needs are met.
  • Monitor and report recurring issues to help improve processes and product quality.
  • Follow up with customers to ensure their issues are resolved and they are satisfied.

Key Competencies

  • Customer-centric mindset.
  • Patience and empathy.
  • Time management.
  • Adaptability.
  • Team collaboration.
About Company: Drona Aviation is an IIT Bombay-incubated drone solutions company. We build drone kits to train students to build their drones and their own applications. We also conduct workshops at our office and in schools/ colleges to educate both college and school students about the intricacies of drones to enable the building of an ecosystem where more drone-based applications keep coming from students themselves.

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