Customer Service Representative

Customer Service Representative

We are seeking a proactive Customer Service Representative to deliver exceptional client support, handle inquiries, and contribute to overall customer satisfaction. The ideal candidate will have excellent communication skills, a sales-driven mindset, and prior experience in the travel and tourism industry. Knowledge of international travel packages, ticketing, and visa-related services will be an added advantage.

Key Responsibilities:

Collaborate with the sales and operations team to support lead generation for tours and travel packages.

Call and identify potential clients interested in holiday packages, ticketing, hotel bookings, and related travel services.

Generate and qualify new business leads through various channels (phone, email, networking, etc.).

Understand client travel needs and present customized travel solutions.

Promote the company’s services, including international/domestic tour packages, flight bookings, hotel reservations, visa assistance, and travel insurance.

Meet periodic targets for qualified leads, conversions, and revenue.

Provide prompt and professional responses to client inquiries to ensure a high level of satisfaction and repeat business.

Build and maintain strong client relationships to encourage referrals.

Stay updated with travel trends, seasonal promotions, and competitive offerings.

Work closely with management to align sales and service strategies with business objectives.

Requirements:

Experience in customer service, telesales, or travel consultancy (preferred in the tours & travel industry).

Fluency in English (spoken and written) is mandatory.

Strong communication, persuasion, and interpersonal skills.

Goal-oriented, self-motivated, and able to work independently.

Familiarity with travel booking systems, call etiquette, and customer handling standards.

Ability to handle objections professionally and convert leads into confirmed bookings.

What We Offer:

Competitive salary with attractive performance-based incentives.

Growth opportunities in the fast-growing travel and tourism industry.

A supportive, multicultural, and dynamic work environment.

Training and guidance to strengthen your travel sales and service skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹20,000.00 per month

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)