Customer Service Representative We are seeking a proactive Customer Service Representative to deliver exceptional client support, handle inquiries, and contribute to overall customer satisfaction. The ideal candidate will have excellent communication skills, a sales-driven mindset, and prior experience in the travel and tourism industry. Knowledge of international travel packages, ticketing, and visa-related services will be an added advantage. Key Responsibilities: Collaborate with the sales and operations team to support lead generation for tours and travel packages. Call and identify potential clients interested in holiday packages, ticketing, hotel bookings, and related travel services. Generate and qualify new business leads through various channels (phone, email, networking, etc.). Understand client travel needs and present customized travel solutions. Promote the company’s services, including international/domestic tour packages, flight bookings, hotel reservations, visa assistance, and travel insurance. Meet periodic targets for qualified leads, conversions, and revenue. Provide prompt and professional responses to client inquiries to ensure a high level of satisfaction and repeat business. Build and maintain strong client relationships to encourage referrals. Stay updated with travel trends, seasonal promotions, and competitive offerings. Work closely with management to align sales and service strategies with business objectives. Requirements: Experience in customer service, telesales, or travel consultancy (preferred in the tours & travel industry). Fluency in English (spoken and written) is mandatory. Strong communication, persuasion, and interpersonal skills. Goal-oriented, self-motivated, and able to work independently. Familiarity with travel booking systems, call etiquette, and customer handling standards. Ability to handle objections professionally and convert leads into confirmed bookings. What We Offer: Competitive salary with attractive performance-based incentives. Growth opportunities in the fast-growing travel and tourism industry. A supportive, multicultural, and dynamic work environment. Training and guidance to strengthen your travel sales and service skills. Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹20,000.00 per month Experience: Customer service: 1 year (Preferred) Language: English (Required)
Travel Expert We are looking for an experienced and enthusiastic Travel Expert to join our team. The ideal candidate will have in-depth knowledge of travel products, destinations, and booking processes, along with excellent customer service and sales skills. You will be responsible for designing and selling customized travel packages, providing professional guidance to clients, and ensuring seamless travel experiences. Key Responsibilities: Engage with clients to understand their travel needs and preferences. Design, promote, and sell customized domestic and international travel packages including flights, hotels, tours, and activities. Provide expert advice on destinations, visa requirements, travel insurance, and itineraries. Handle booking inquiries via phone, email, and in-person consultations. Promote seasonal offers, special packages, and exclusive travel deals. Ensure smooth coordination of travel arrangements from booking to post-travel follow-up. Stay updated on travel industry trends, airline updates, visa rules, and tourism regulations. Meet and exceed monthly sales and revenue targets. Build strong client relationships to encourage repeat business and referrals. Collaborate with the operations and ticketing team to ensure accurate and timely services. Requirements: Proven experience as a Travel Consultant/Expert, Sales Executive, or similar role in the tourism industry. Strong knowledge of international and domestic destinations, airlines, hotels, and travel products. Excellent sales, negotiation, and customer service skills. Fluency in English (spoken and written); additional languages will be an advantage. Familiarity with travel booking systems preferred. Ability to work independently, handle pressure, and meet sales targets. Positive attitude, professional approach, and strong attention to detail. What We Offer: Competitive salary with high incentives on sales conversions. Opportunities to travel and attend industry training/expos. Career growth within a dynamic travel and tourism company. Supportive and multicultural work environment. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Experience: TRAVEL ADVISOR: 1 year (Required) Language: English (Required)
Job Description – Telecaller Position: Telecaller Location: Ramanattukara, Kerala Employment Type: Full-time Role Overview: We are looking for a motivated Telecaller with excellent English fluency, strong sales skills, and the ability to convert leads into successful bookings. The candidate will be responsible for contacting international clients, presenting our tours & travel packages, and driving conversions. Preference will be given to candidates residing in and around Ramanattukara. Key Responsibilities: Make outbound calls to international clients to promote tours and travel packages. Effectively pitch travel services and offers with a focus on sales conversion. Handle objections professionally and convert inquiries into confirmed bookings. Maintain accurate records of leads, calls, and customer interactions. Follow up with prospects to maximize closure. Build long-term client relationships and contribute to achieving monthly sales targets. Requirements: Fluency in English (spoken and written) – essential. Strong sales and persuasion skills with proven ability to close deals. Previous experience in telecalling, telesales, or customer service (travel industry preferred). Confidence in handling international clients with professionalism and cultural awareness. Basic computer knowledge (MS Office, CRM, email handling). Positive attitude, self-motivation, and ability to work under targets. Preference for candidates from in and around Ramanattukara. Benefits: Attractive salary with performance-based incentives. Career growth opportunities in the travel & tourism industry. Supportive team environment and professional training. Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹20,000.00 per month Experience: Telemarketing: 1 year (Required) Language: English (Preferred)
Job Description – Telecaller Position: Telecaller Location: Ramanattukara, Kerala Employment Type: Full-time Role Overview: We are looking for a motivated Telecaller with excellent English fluency, strong sales skills, and the ability to convert leads into successful bookings. The candidate will be responsible for contacting international clients, presenting our tours & travel packages, and driving conversions. Preference will be given to candidates residing in and around Ramanattukara. Key Responsibilities: Make outbound calls to international clients to promote tours and travel packages. Effectively pitch travel services and offers with a focus on sales conversion. Handle objections professionally and convert inquiries into confirmed bookings. Maintain accurate records of leads, calls, and customer interactions. Follow up with prospects to maximize closure. Build long-term client relationships and contribute to achieving monthly sales targets. Requirements: Fluency in English (spoken and written) – essential. Strong sales and persuasion skills with proven ability to close deals. Previous experience in telecalling, telesales, or customer service (travel industry preferred). Confidence in handling international clients with professionalism and cultural awareness. Basic computer knowledge (MS Office, CRM, email handling). Positive attitude, self-motivation, and ability to work under targets. Preference for candidates from in and around Ramanattukara. Benefits: Attractive salary with performance-based incentives. Career growth opportunities in the travel & tourism industry. Supportive team environment and professional training. Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹20,000.00 per month Experience: Telemarketing: 1 year (Required) Language: English (Preferred)