Customer Service Representative- UK Shift

Job Title: Customer Support Executive – UK Shift

Location: Mohali
Shift Timings: 1:30 PM – 10:30 PM (UK Shift)
Work Schedule: 5 weekdays + 2 alternate Saturdays

About the Role:
We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, prior experience in backend support, and a strong understanding of B2B customer interactions.

Key Responsibilities:

• Handle inbound and outbound customer queries professionally and efficiently.
• Provide backend support for customer issues, ensuring timely and effective resolutions.
• Manage B2B client relationships, maintaining a high standard of service.
• Coordinate with internal teams to resolve customer concerns.
• Maintain accurate records of customer interactions and follow-ups.
• Identify opportunities to improve processes and customer satisfaction.

Requirements:

• Proven experience in backend support or customer service, preferably in B2B environments.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively under pressure and manage multiple priorities.
• Familiarity with CRM systems or customer support tools is a plus.

Perks and Benefits:

• Competitive salary and growth opportunities.
• Exposure to an international work environment.
• Supportive team culture and training opportunities.

Drop a cv ([email protected])

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person