Customer Service Representative

About Rentbuddy:Rentbuddy is a fast-growing brand providing affordable, stylish furniture and appliances on rent across major cities. We aim to make renting hassle-free and budget-friendly for students, professionals, and families. Role Overview:We’re looking for a dynamic Customer Service Representative who can handle both inbound/outbound customer calls and contribute actively to our rental sales. You’ll be the voice of Rentbuddy—helping customers with their rental needs, resolving queries, and guiding them through our offerings to close successful sales. Key Responsibilities:Handle incoming customer inquiries through calls, WhatsApp, and emails. Make outbound calls to leads and follow-ups to convert inquiries into rentals. Explain product offerings, pricing, and rental terms clearly and convincingly. Maintain CRM records with customer interaction details and lead status. Provide post-sale customer support and coordinate with the operations team. Assist in resolving rental-related issues professionally and promptly. Share feedback with the team to improve services and customer experience. Requirements:Proven experience in customer service or sales calling (preferably in e-commerce, rentals, or service industries). Good communication skills in Hindi and English (regional language is a plus). Comfortable with phone, WhatsApp, and basic computer/CRM tools. Ability to handle pressure, multitask, and stay organized. Customer-focused mindset with a proactive attitude. Minimum qualification: 12th pass; Graduation preferred. Preferred Skills:Experience with CRM tools like Zoho, Freshdesk, or similar. Basic understanding of rental business models. Friendly, persuasive, and solution-oriented communication style. What We Offer:Fixed salary + Performance-based incentives. Young, supportive team and growth opportunities. A chance to be part of a rapidly expanding startup.