Customer Service Representative - Outbound Calls (US Shift)

As a Customer Service Representative for outbound calls in the US, you will be responsible for connecting with customers and retailers, promoting products, generating leads, and ensuring top-tier customer satisfaction. Key Responsibilities: - Conduct outbound and cold calls to generate leads and drive sales for potential customers, retailers, and event planners. - Reach out to retailers to present products, gather feedback, and build new relationships. - Perform market research to identify opportunities, industry trends, and potential customers. - Manage and respond promptly to inquiries via phone, email, and chat. - Generate and qualify leads for both product sales and event space rentals. - Follow up with leads, provide product information, and effectively close sales. - Maintain detailed customer and lead records in CRM systems. - Assist customers in coordinating private events, tastings, and facility tours. - Collaborate with marketing, sales, and operations teams to support promotions, client satisfaction, and strong customer relationships. Qualifications: - 8-10 years of experience in customer service, online sales, outbound calling, or lead generation. - Proven success in outbound sales, lead generation, and closing. - Strong communication and organizational skills with attention to detail. - Strong organizational and multitasking abilities. - Detail-oriented with a focus on accuracy. - Ability to adapt to a fast-paced and dynamic work environment.,