Customer Service Representative

Job Title: Executive - Customer Service
Location: Belapur, Navi Mumbai
Job Type: Full-time, Permanent, Fresher

Job Description

We are seeking highly motivated and detail-oriented professionals to join our Operations Team as an Executive. This role requires proactive engagement with potential customers, lead generation, and sales support. The ideal candidate must possess excellent communication skills, a professional attitude, and the ability to perform effectively in a fast-paced environment.

Key Responsibilities

• Conduct inbound and outbound calls to potential customers from provided leads.
• Introduce and explain products and services in a clear and professional manner.
• Generate and nurture leads to convert prospects into sales opportunities.
• Address customer inquiries, resolve concerns, and provide necessary information.
• Accurately document customer interactions and maintain a structured database.
• Consistently meet or exceed daily, weekly, and monthly performance targets.
• Collaborate with the sales and marketing teams to optimize lead conversion rates.
• Maintain a high standard of customer service and professionalism in all communications.

Eligibility Criteria

• Age requirement: 18–35 years
• Strong verbal communication skills with a professional approach
• Excellent interpersonal and persuasive abilities
• Previous experience in telemarketing or customer service is an advantage
• Ability to work both independently and collaboratively within a team
• Proficiency in basic computer applications
• Self-motivated with a results-driven mindset
• Willingness to work in a fixed shift from 9:30 AM to 6:30 PM

What We Offer

• Professional Work Environment – A culture that promotes growth and development
• Collaborative Team – Opportunity to work alongside experienced professionals
• Career Advancement Opportunities – Internal Job Postings (IJP) for growth within the organization
• Comprehensive Training & Mentorship – Guidance from industry experts to enhance professional skills

Compensation (CTC)

• Freshers: ₹13,000 in-hand + PF + Mediclaim
• Experienced Candidates: ₹14,000 – ₹18,000 in-hand + PF + Mediclaim

Work Location and Shift Details

• Location: Belapur, Navi Mumbai
• Shift Timings: Fixed shift – 9:30 AM to 6:30 PM

Join us and be part of a dynamic team committed to excellence in the industry.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• what was your last in hand salary ?

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Preferred)

Work Location: In person