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Customer Service Representative

Customer Service Representative

Naukri E Hire Campaign

1 - 2 years

2 - 3 Lacs

Gurugram

Posted:3 hours ago| Platform:

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Skills Required

Customer Service International Call Center Domestic Voice Process Bpo Voice Domestic Voice Semi Voice Voice Process International Voice Voice Support International BPO International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities : Handle international calls from clients across various time zones, providing exceptional customer service. Process customer queries, resolve issues, and escalate concerns to senior team members when necessary. Maintain accurate records of all interactions with customers using CRM software. Meet performance targets for quality metrics such as first-call resolution rate and average handling time. Job Requirements : 1-2 years of experience in an International BPO or Call Center environment. Proficiency in handling both domestic and international voice processes (semi-voice). Strong knowledge of voice support processes, including voice processing techniques. Ability to work flexible shifts covering multiple time zones.

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Customer Service Representative