Customer Service Representative Japanese Speaker

Role Overview: You will be joining the Travel Account team as a Japanese-speaking Customer Service Representative. Your main responsibility will be to provide exceptional support to customers by handling inquiries related to travel bookings, cancellations, and general travel assistance. Effective communication in Japanese and English will be crucial to ensure a seamless customer experience while following company policies and service standards. Key Responsibilities: - Respond to customer inquiries via phone, email, and chat in Japanese and English. - Assist customers with hotel reservations, itinerary changes, and travel-related concerns. - Provide accurate information on hotel policies, rates, and promotions. - Resolve customer issues promptly and professionally, escalating complex cases when necessary. - Maintain detailed and accurate records of customer interactions in the system. - Listen attentively to customer needs and concerns, demonstrating empathy and building rapport. - Clarify customer requirements, probe for understanding, and utilize decision-support tools for resolution. - Collaborate with internal teams for timely resolution of customer requests. - Participate in activities aimed at improving customer satisfaction and business performance. - Prepare complete and accurate work, including proper notations on accounts as needed. - Track, document, and retrieve information in the call tracking database. Qualification Required: - Proficiency in Japanese and English languages. - Prior experience in customer service, preferably in the travel industry. - Strong communication and interpersonal skills. - Ability to handle customer inquiries effectively and professionally. - Detail-oriented with good record-keeping abilities. - Willingness to work rotating shifts and weekends as per business requirements. (Note: There are no additional details of the company mentioned in the provided job description),