Customer Service Representative

GN LOGISTICS INC

1 years

3 - 4 Lacs

mohali punjab

Posted:1 day ago| Platform: SimplyHired logo

Apply

Skills Required

customer service analysis skills typing in-person phone etiquette

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Communication

Serve as the primary contact for customer inquiries regarding orders, pickups, deliveries, and shipment status.

Planner Coordination

Communicate customer requirements, order details, and special instructions directly to planners.
Ensure planners have the correct and complete information for scheduling and route planning.
Follow up with planners on order progress and relay updates back to customers.

Order & Data Management

Enter and update order information in logistics systems accurately.
Maintain detailed records of customer interactions and shipment information.
Verify order details, appointment times, and required documentation.

Issue Resolution

Identify potential service issues (delays, incorrect information, capacity constraints) and coordinate with planners to resolve them.
Proactively notify customers of changes and provide alternate solutions when necessary.

Cross-Functional Communication

Work closely with planners, warehouse teams, and customer accounts to ensure smooth workflow.
Support planners with administrative tasks such as updating systems, confirming appointments, and checking shipment status.
Provide timely updates on delays, changes, or issues affecting customer orders.
Handle complaints or service concerns and ensure they are resolved professionally.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Experience:

Customer service: 1 year (Required)
Dispatching: 1 year (Required)

Work Location: In person

More Jobs at GN LOGISTICS INC

Customer Service Representative

mohali, punjab

1.0 - 1.0 yrs

INR 3 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.