Customer Service Representative

As a Customer Service Representative at Frek Enterprises, located in Darjeeling Pulbazar, your primary responsibility will be to handle customer inquiries, resolve customer issues, and provide exceptional service to guarantee customer satisfaction. You will play a crucial role in ensuring that customers receive timely and effective support, ultimately contributing to the overall success of our business. To excel in this role, you must possess excellent communication skills and have the ability to empathize with customers to understand their needs and concerns. Strong problem-solving abilities and the capacity to multitask efficiently are essential traits that you should bring to the table. Attention to detail and accuracy in data entry are also crucial for maintaining a high standard of service delivery. While previous experience in customer service is advantageous, it is not a mandatory requirement. However, familiarity with customer service software and tools will be beneficial in navigating and utilizing the systems effectively to address customer queries and issues promptly. Join our team at Frek Enterprises as we work towards a sustainable future by providing top-quality plant products and delivering exceptional customer service. Your dedication and skills as a Customer Service Representative will be instrumental in shaping positive customer experiences and driving the success of our business.,