Customer Service Representative

Job Description

Answer phone calls Respond to customer questions Process payments and returns Identify and assess customer needs Provide accurate information Follow up with customers Keep records of customer interactions Process customer accounts Analyze common complaints and problems Diagnose and troubleshoot software problems Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Job Types: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Schedule: Day shift Supplemental Pay: Yearly bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person